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So I've been working for a car rental company over the last 4-5 months and want to inform/warn you guys of some of the bullshit that goes on there... Or at least warn those that actually rent cars.
1. They charge multiple customers for pre-existing damage to cars. I have filled out incident reports on the same car over and over again because management told me I needed to. I kept asking them why I should do it if I KNOW I've done it before on that car and they told me it's company policy. Then I was informed by someone else that the reason why they have us do that is so that they can keep charging customers for the damage to make extra money.
2. You could return the car with no damage, and someone on the lot could damage it... and then they'll still charge you since you were the last one to rent it.
3. They may add things to your contract/agreement without you noticing it. For example, a rental sales agent could add a gps to your agreement [which is 15 bucks a day] even after you say you don't want one. They just hope you never notice it. Often times, customers don't notice it.
4. I don't know how customers fall for this one. They ask if you want pre-paid gas [so you don't have to fill it up when you bring it back]. Then by the end, they tell you to bring back the tank full. So customers get pre-paid gas, then fill it up on the way back. The company wins big on this one.
5. The one I work for has a deal where if you drive under 75 miles and don't fill up, they charge you a flat rate of 13.99 for gas. If you drive over 74 and don't fill up, it's 9.27 a gallon at our place. That 13.99 flat rate also includes tax though. So some people drive like 40 miles and still have to pay 20 bucks for gas thinking it's just 13.99 [which is still a lot for only 40 miles].
What to do:
Before taking the car out of the lot, take note of all pre-existing damage on the car. Take pictures. MAKE and employee note the damage on your contract. When returning the car, take pictures of it for your records.
After receiving your contract, review it to make sure nothing was added without your knowledge. Ask them questions about something you aren't sure of. Like our insurance is "LDW" on the agreement. So if you didn't want it and you see that, ask them what that is. Don't be surprised if you hear, "Whoops, sorry. I thought I put you didn't want to pay 14 a day for insurance. I'll take that off for you right now."
Always fill up before you come back. Unless you don't care about paying a shit ton for gas or you got pre-paid gas.
Anyway.... I got sick of doing that shit. I stopped writing incident reports on cars I knew were already damaged. I took the customers inside and removed their gas charge if the brought it back full, but had pre-paid gad paid for. If I saw they didn't have the GPS on them but it was on their receipt, I took off the GPS charge. This has resulted in me getting written up a couple of times. I don't give a shit and I'm done with that place. I know a lot of companies look to **** people over, but that's not my thing.
1. They charge multiple customers for pre-existing damage to cars. I have filled out incident reports on the same car over and over again because management told me I needed to. I kept asking them why I should do it if I KNOW I've done it before on that car and they told me it's company policy. Then I was informed by someone else that the reason why they have us do that is so that they can keep charging customers for the damage to make extra money.
2. You could return the car with no damage, and someone on the lot could damage it... and then they'll still charge you since you were the last one to rent it.
3. They may add things to your contract/agreement without you noticing it. For example, a rental sales agent could add a gps to your agreement [which is 15 bucks a day] even after you say you don't want one. They just hope you never notice it. Often times, customers don't notice it.
4. I don't know how customers fall for this one. They ask if you want pre-paid gas [so you don't have to fill it up when you bring it back]. Then by the end, they tell you to bring back the tank full. So customers get pre-paid gas, then fill it up on the way back. The company wins big on this one.
5. The one I work for has a deal where if you drive under 75 miles and don't fill up, they charge you a flat rate of 13.99 for gas. If you drive over 74 and don't fill up, it's 9.27 a gallon at our place. That 13.99 flat rate also includes tax though. So some people drive like 40 miles and still have to pay 20 bucks for gas thinking it's just 13.99 [which is still a lot for only 40 miles].
What to do:
Before taking the car out of the lot, take note of all pre-existing damage on the car. Take pictures. MAKE and employee note the damage on your contract. When returning the car, take pictures of it for your records.
After receiving your contract, review it to make sure nothing was added without your knowledge. Ask them questions about something you aren't sure of. Like our insurance is "LDW" on the agreement. So if you didn't want it and you see that, ask them what that is. Don't be surprised if you hear, "Whoops, sorry. I thought I put you didn't want to pay 14 a day for insurance. I'll take that off for you right now."
Always fill up before you come back. Unless you don't care about paying a shit ton for gas or you got pre-paid gas.
Anyway.... I got sick of doing that shit. I stopped writing incident reports on cars I knew were already damaged. I took the customers inside and removed their gas charge if the brought it back full, but had pre-paid gad paid for. If I saw they didn't have the GPS on them but it was on their receipt, I took off the GPS charge. This has resulted in me getting written up a couple of times. I don't give a shit and I'm done with that place. I know a lot of companies look to **** people over, but that's not my thing.
