Customer Service

[supraman]

Another example: My old roommate worked for ADT in collections. As soon as a customer says something along the lines of "I'm not paying" they are supposed to end the call. Well, she had a business owner on the line who owed the company $6200. He said "I'm not going to pay, until you show me where I owe that money." The company line was that she was written up for keeping the man on the phone for 45 minutes after he said he wasn't going to pay. She quit for being written up after she collected the largest sum in her office history ($6200). The guy simply wanted a detailed explanation of why he owed that much money and how it was calculated, and then he paid it.

It is definitely official companies in fact hate money.

 

[howcho]

Funny one for you. My company recently migrated to a new business system. It has had a lot of trouble and the support so far has been rather poor. We are not small having done just over 150m in sales last year. This company starts complaining that we are not paying them and are in arrears. We told them that it has been two months and we still cannot generate a check correctly. Maybe if they fix that, we will get them a check!



They fixed it the next day...

 

[Ymono37]

Funny one for you. My company recently migrated to a new business system. It has had a lot of trouble and the support so far has been rather poor. We are not small having done just over 150m in sales last year. This company starts complaining that we are not paying them and are in arrears. We told them that it has been two months and we still cannot generate a check correctly. Maybe if they fix that, we will get them a check!



They fixed it the next day...

You guys didn't go to SAP, did you?

 

[howcho]

A subsidiary of ADP