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Did your host recommend doing this migration over a weekend with the lack of awareness that the majority of your traffic would slam down on you Friday-Sunday for the Bears home opening?
Often I will recommend a weekend DNS propagation while users are less active, and even put out a notice to steer clear and redirect to a splash page until the raw DNS entries are sufficiently available.
But with CCS I would have done this months ago during the lulls of the offseason, probably at the height of Summer vacation before training camp starts.
Your host could have done some analysis to figure out your least vs most trafficked date ranges and planned accordingly.
It doesn't seem like they planned any of this very well, you deserve some refund recompence for the hassle.
They should be serving you well and they are not.
The first time it was done was early August. They completely messed up. We had them build a test site to prove they could do it. Test site was completed and done. So we moved forward with Friday night late. Didn't take long. But there were errors. We we were also promised to have an expert on the forum migration available at all times. Instead, they gave us two guys that couldn't even login with the admin info I provided them because they couldn't figure out how to.
If there were people who actually knew what they were doing there, it would have been ready Saturday.
It was our decision to do it this week. That's on me.
We also had no plans to do this at all until August.