Laptop issues, need help!

[Run the ball]

RTB,

you gotta hit the F8 key thru the boot process to see the safe mode options.

See I can follow directions very well and now am in the advanced boot options .... Now what?

 

[Jester]

That's not necessarily true. I've seen this happen with HP laptops before. Sometimes just removing and replacing the battery a few times will do the trick, or if he can get to the advanced boot menu, last known good config is worth a shot.

Even if he can get into safe mode, it sounds like he needs to run either a hardware diagnostic, or a few malware scans.

He better hope that's the case.

 

[Run the ball]

Should I try "last good configuration"?

 

[malcore]

Yes.

 

[Jester]

Should I try "last good configuration"?

Yep ! Check the date...(jk, you're all good Canada)

 

[Run the ball]

Same fucking thing, it tries to load windows and then goes to the blue screen again.

 

[Jester]

go into safe mode and see what happens

 

[malcore]

I know this sounds silly, but trust me here, if the same thing happens trying to enter safe mode, try removing the battery and replacing a few times.

 

[nvanprooyen]

edit> still thinking

 

[Jester]

Here's my guess, it's a RAM issue. How many sticks are in there?

You are offering to stick it in there? Run Canada, run.

 

[Jester]

I know this sounds silly, but trust me here, if the same thing happens trying to enter safe mode, try removing the battery and replacing a few times.

LOL. This is why I hate working in the computer industry, sometimes crazy shit like this work and it never makes sense why.

 

[Run the ball]

It's like all the windows program is missing or something, it tries to upload windows files and has a black and progress bar that once it hits max goes straight to the blue screen again. The blue screen is like a huge "close up" portion of the old login screen.

 

[nvanprooyen]

The more I'm thinking about it, probably isn't that...but could be. Since Jester got in w/ his smart ass comment before my edit might as well give it a shot. If you have 2 sticks, take 1 out and try and boot. If that doesn't work, put the one you took out back in and take the other out and try again. If you have 4, same thing but take 2 out / put 2 back in.

 

[brett05]

It's like all the windows program is missing or something, it tries to upload windows files and has a black and progress bar that once it hits max goes straight to the blue screen again. The blue screen is like a huge "close up" portion of the old login screen.

This is happening when selecting Safe Mode too?

 

[malcore]

The more I'm thinking about it, probably isn't that...but could be. Since Jester got in w/ his smart ass comment before my edit might as well give it a shot. If you have 2 sticks, take 1 out and try and boot. If that doesn't work, put the one you took out back in and take the other out and try again. If you have 4, same thing but take 2 out / put 2 back in.

It's a laptop nvan. Don't think RTB wants to be dismantling it, lol.

 

[Run the ball]

This is happening when selecting Safe Mode too?

Yes, exact same thing as before after I hit "last good configuration"

 

[nvanprooyen]

A lot of laptops have a little ram access panel on the bottom, but depends on the model of course.

Edit - Like this:

 

[Jester]

If it's an HP hit F11 as it boots to go into HP Recovery Manager and "recover" it

 

[Run the ball]

It's a laptop nvan. Don't think RTB wants to be dismantling it, lol.

Put me on a drilling rig and I'll dismantle or fix whatever you want, just don't give me the computer, lol

 

[brett05]

nvan is right. It's not that hard to access it. It's usually labelled. Now there might be two slots but you only see one. That's because the other is under the keyboard. I can't recommend a non techie going after that one.