I often get into this debate with my friend... but what's your issues with Metra?
Well I could go on a pretty decent rant but:
1. 2 Metra rate hikes in 4 years and service has deteriorated a bit, not gotten better.
2. Delays due to mechanical failures or stuck doors and junk, stuff entirely within Metra's control.... last week we rolled in to Oak Lawn and the train died and they could not get the engine to restart.
3. Bad handling of delays or failures..... sit for 10-20 minutes with no news from the train crew during delays and then often times they are just wrong about what they tell you. I got on a train going home a few months back and they told us the train would be stuck waiting to leave "for a while" because of switch problems. So I call people up, see if I can get a ride to my car from a Rock Island line station and as I am about to exit the train they close the doors and announce we are good to go and headed out. So like half the train, nearly including me, got off and went for alternatives and the delay turned out to be like 8 minutes. During the engine failure at Oak Lawn they let us stew for 10 mins before walking through and telling us something and basically told us "It doesn't look good, probably best to get off" and then they didn't have a plan or anything for communicating where people should go to catch the next train or if they intended to bring the next train up behind this one to push it the rest of the way as they sometimes do.
4. Their conductors are shitty alot of the time.... half the time they piss me off because they have 30 mins to check all the tickets and they will play **** around and then rush through the cars last minute trying to check everyone. And then you get the evening/night trains home where someone rushes and they jump on and need to buy their ticket with cash and they are willing to take the 2 dollar hit and the conductors (some, not all) will yell at these people.... I've seen them do it to teenagers and full grown adults.... **** you, its your job, do your job and shut your fucking trap.
5. Did I mention they fucking hiked our rates twice already?
6. The trains are old and shitty, not just the engines but the cars are falling apart.... doors get stuck, seats get stuck... windows are too foggy or dirty to see outside.... intercom/speaker systems are broken so no announcements or automatic next-stop/approaching messages are broadcast.
In conclusion, they run a less than satisfactory service and I would not be mad if they would stop raising the fucking prices on it.