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I don't think I've tested it out at enough places to know haha. But the couple of times I mentioned happened at Whole Foods, and they're usually very helpful there.
For me, if I needed something, I'd ask before I even got to the cashier. Asking at that point seems like a pain imo haha.
Agreed. I've never asked myself.. but witnessed it with other customers. The cashier would usually ask what they were looking for. One time they said they were all out of that product the other time they radio'd to another employee to help find that item.
Personally I would do as you did and just ask before getting to the cashier.