Best Buy

[xer0h0ur]

I don't know if that will work for a 144Hz monitor. Might want to look into that before just spending the money on a random Displayport to HDMI adapter. The adapter might limit the refresh rate.

 

[xer0h0ur]

Another thing for what its worth, assuming a DP to HDMI adapter will give you the 144Hz refresh rate, you would want to use a DP 1.2 or DP 1.2a to HDMI 1.4 adapter. The one Crys linked is an older DP 1.1 to HDMI 1.3 adapter.

 

[Crystallas]

Yeah, that's not going to work. Never mind and I edited the post.

 

[Xuder O'Clam]

I appreciate people wanting to offer suggestions, but I have exhausted all the options and was really just sharing to vent my frustration with Best Buy.

The problem with adapters is all of them are made for DP to DVI or HDMI conversion, not the reverse. Even active adapters will not run this monitor to it's fullest specs.

The tower my nephew has, with the 745 card, has a generic 300 watt PSU. The 745 uses 55 watts and requires a 300 watt PSU as a minimum. The 760 uses 135-170 watts and a 500 watt PSU is recommended. The 960 uses about 120 watts and a 400 watt PSU is the recommended minimum. It doesn't matter though because that is not an option, unless Best Buy offers to do the work themselves, because I am on the other side of the country.


Another day, and still no resolution from these fools.

 

[botfly10]

Or just sell the monitor to me

 

[Xuder O'Clam]

10 days now and this still iisn't resolved. Best Buy's customer service is pretty terrible.

Long weekend here also, so Likely won't hear anything for another 3 days. Companies just don't give a shit about customers anymore. Pay over $2000 for a bundled computer that is incompatible and the company who sold it to you leaves you with an unusable computer for almost two weeks.

We as consumers have become so stupid and complacent. And companies know it.

 

[Xuder O'Clam]

15 days and still no resolution from this despicable company.

I'm a shitty uncle.

 

[xer0h0ur]

Not even close. You tried to help a brutha out and got screwed by some corporation with inept employees. I would have lost my shit long ago so props to you for being that patient.

 

[Xuder O'Clam]

Not even close. You tried to help a brutha out and got screwed by some corporation with inept employees. I would have lost my shit long ago so props to you for being that patient.

Thanks man.

I have lost it, believe me. I have now bypassed Best Buy and have contacted Acer. Even though this is not really their responsibility, they have opened a case and are investigating and have assured me they will help me get this resolved. I have had more communication from them in the last 24 hours than I have in 2 weeks from Best Buy. So kudos to Acer, so far.

 

[Ares]

Thanks man.

I have lost it, believe me. I have now bypassed Best Buy and have contacted Acer. Even though this is not really their responsibility, they have opened a case and are investigating and have assured me they will help me get this resolved. I have had more communication from them in the last 24 hours than I have in 2 weeks from Best Buy. So kudos to Acer, so far.

Lmao Best Buy like "Umm so Acer see we sold some of ur shit in a bundle that doesn't work together, u can fix plox?"

This is a persistent thing with people who sell shit versus people who produce shit.... sales people sell first, ask the production person if they can produce said product later (or ask them to figure out/fix shit later in this case)

 

[Xuder O'Clam]

Lmao Best Buy like "Umm so Acer see we sold some of ur shit in a bundle that doesn't work together, u can fix plox?"

This is a persistent thing with people who sell shit versus people who produce shit.... sales people sell first, ask the production person if they can produce said product later (or ask them to figure out/fix shit later in this case)

True, but I'm the one who had to go ask the producer. Which is just more bullshit.

 

[Ares]

True, but I'm the one who had to go ask the producer. Which is just more bullshit.

Well yeah, they are just sales people.... they just sell stuff.... it's not their job to make sure what they sell actually works as expected.

 

[Xuder O'Clam]

Well yeah, they are just sales people.... they just sell stuff.... it's not their job to make sure what they sell actually works as expected.

I am certain you are being sarcastic. I know this is the reality likely, but it shouldn't be and as consumers we shouldn't accept it.

 

[Ares]

I am certain you are being sarcastic. I know this is the reality likely, but it shouldn't be and as consumers we shouldn't accept it.

Yeah I was being sarcastic.... they definitely should be responsible to their consumers for the products they sell them.

 

[MassHavoc]

Can't you just return everything? I know that's a pretty shitty solution, but if you bought it on the credit card the fastest way to get this resolved is to call them up and dispute the charges. They'll put an investigator on it and you can explain the situation and they will basically investigate BB. Credit Card companies are the one group that retailers do not want knocking on their door with fraud allegations.

 

[Xuder O'Clam]

Can't you just return everything? I know that's a pretty shitty solution, but if you bought it on the credit card the fastest way to get this resolved is to call them up and dispute the charges. They'll put an investigator on it and you can explain the situation and they will basically investigate BB. Credit Card companies are the one group that retailers do not want knocking on their door with fraud allegations.

It seems the mistake I made was giving this company the opportunity to fix the situation. After all the time and grief spent on this, I am reluctant to just give in now and return everything, but it's looking like that is exactly what will happen. It's quite possible that this company is so cynical that they have been expecting me to just give up and return it all at no cost to them.

#firstworldproblems
#fml

 

[xer0h0ur]

**** that. I would issue a chargeback post haste. There is nothing businesses hate more than chargebacks. If you want to get their attention, that will do it.

 

[Xuder O'Clam]

I like your style xer0

 

[Xuder O'Clam]

More venting.

Still no resolution. I have had more communication with Acer in the last 30 hours than I have gotten from Best Buy in over 2 weeks.

A warning to those in Canada. Best Buy uses a third party phone centre in Ontario, run by Transcom for their customer service. They are only messengers, who constantly apologize and then relay your concerns to BB corporate headquarters. You cannot speak with an actual employee of BB and get answers directly. There is no number, no email, nothing. The only people you can talk to are these 19 year old phone centre twits who have no power to make any sort of decision.

Because this was a web order, no store manager will deal with this. You have no other choice but to call or email Transcom employees, who are really just a buffer between you and BB.

I have begun chargeback procedures with my bank, just because I want to be difficult now.

/vent

 

[Ares]

Just a thought here.... I know it was a web order so you cannot make a store manager help you.

However, you could go to a Best Buy store and see if you can get a number to contact Best Buy corporate.

My Uncle works for Home Depot and he says they have customers who commonly get the corporate number and they will call it and ***** and tell them the store they are at and kinda create a scene and then suddenly their problem is resolved.

If you make any kind of a scene at the store with a manager you might be able to get a hold of Best Buy corporate and get your problem resolved quickly.

I personally do not do the whole dramatic scene thing in public, but apparently it can honestly get shit done once the corporate HQ starts hearing about a pissed off customer in a store.