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I think some people are so particular - or just attention whores - they do it often. I have friends who seem to always have issues with their food. I think they need to show they are too "special" to just accept what they are given.
But there are likely some legit times to send something back. I have only done it twice that i can recall. Once was very recently at a bar n grill - the steak was not close to done as much as I like (and I am very flexible when it comes to that) so i simply asked to have it cooked longer. One other time I got what was basically a raw burger (also at a bar), and after sending back, the owner (who is an ass) seemed to want me to feel like an ass for their mistake.
I honestly don't believe I have ever sent food back in an actual restaurant.
As I said, my friends have done so several times just this year. (they also never seem to like anywhere recommended to them - I told them I am through doing so because they only like a place they find on their own.)
It's okay to send back something under cooked, that shouldn't piss off the kitchen staff, they just get it on the grill for a bit. When someone gets super picky and is just being a pain in the ass because they can, they will get spit, at best.