Oh man, did our ticket rep pick the wrong day to call us. I was busy, but my wife answered the phone. He was calling to let us know that the playoff tickets are on their way, but also to remind us when the deposit is due for next season....My wife is usually a calm lady, but this started to set her off.
She asked why such a large increase and got a scripted sales answer...these are the things that drive her nuts and she proceeded (calmly), to give our ticket rep a piece of her mind. Knowing that the guy had to stay on the phone (and good that he did, as I know her next step would have been a complaint to the team about our rude ticket agent), she just kept on going and pushing.
The complaints ranged from why in the 200's do STH's pay the $1000 "Club Level" fee per seat and really get nothing more from it now as the Club is so overrun with non-STH's, to how early we have to start paying, to the stupid circus atmosphere. The big kicker was when the rep told her that one of the reasons for the increase was so that the team can keep up with the give-aways...she asked why was the team paying for them when they are sponsored.
Of course this means little at this point, but I do know that many of the regulars I talk to on the 200 level have all complained to their rep either on the phone ot via email. If this organization is truly supposed to be better for the fans than Bill was, the multitude of complaints should be addressed...
Oh, and the other kicker is that she asked when the bill for next season needed to be paid, and the reps answer was that we needed to be paid in full by July 1. She then said to him that since there was no due date on the bill for next season for completion of payment and assumes that we have until the end of the next season to pay and that is our intention. Wonder when he is going to call back.